• Refund Policy

    • Our products are custom-made, so we cannot accept returns or cancellations once production has started.
    • If your order arrives damaged or incorrect, contact us within 7 days and we’ll fix it.
    • Your legal warranty rights under Dutch/EU law remain applicable.  

  • Shipping Policy

    • In-stock items: ship the next working day.
    • Custom items: made to order and may take extra time. 
    • Express shipping is available at checkout.

  • Complaints

    • Please report any issues within 7 days of delivery so we can help quickly.
    • Dutch/EU consumer rights apply.